“Every member of our staff provides the highest level of attention and compassion for patients who are in our care. It is an honor to be recognized by patients and Press Ganey at the top level,” says Arie Dejong, Vice President of Goleta Valley Cottage Hospital and Cottage Rehabilitation Hospital & Therapy Services.
“Being at the top five percent of hospitals in the nation for excellent patient experience in the Emergency Department is a reflection of our outstanding staff,” says Wende Cappetta, Vice President at Santa Ynez Valley Cottage Hospital. “They are committed to putting patients first, every single day.”
Goleta Valley Cottage Hospital was admired for its patient satisfaction scores for Inpatient Care. Santa Ynez Valley Cottage Hospital was recognized for its patient satisfaction scores for the Emergency Department. Both hospitals were given scores in the 95th percentile for the whole award year.
The Guardian of Excellence award honors the exceptional work of hospitals that work to improve the patient experience, increase the level of performance, and reach the 95th percentile mark based on one full year of data. Every year, award winners attend the Press Ganey’s National Client Conference. Press Ganey is a top provider of patient experience measurement, performance analytics, and strategic advisory solutions for healthcare organizations.
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